Privacy Policy

1. Introduction

Q4you Kempton Licences ("we", "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African privacy laws.

This Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information.

2. Information We Collect

We collect only the information necessary to provide our vehicle licensing services:

• Identity information: Full name, ID number, date of birth
• Contact details: Phone number (WhatsApp), email address, physical address
• Vehicle information: Registration number, make and model, licence expiry date, engine and VIN numbers where required
• Transaction information: Service requests, quotes, invoices, payment records
• Communication records: WhatsApp messages, emails, and notes related to your application
• Government documents: Copies of documents you provide (e.g., identity documents, proof of address, vehicle registration papers)

3. How We Use Your Information

Your personal information is used exclusively to:

• Process and submit your vehicle licensing applications
• Communicate with you regarding the status of your application
• Issue quotes and invoices for our services
• Send licence renewal reminders if you have opted in
• Comply with legal obligations (e.g., submitting required information to government departments)

We do not use your personal information for marketing purposes beyond direct service communication, and we never sell your data to third parties.

4. Sharing Your Information

We share your information only where necessary:

• Government departments and municipalities: Required for the processing of your licence or registration application
• Courier services: Name and delivery address shared when delivering completed documents
• Payment processors: Where online payment is used, limited information is shared with our payment provider

We do not share your personal information with any other third parties without your consent, except where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Your documents are stored securely and access is restricted to authorised staff only.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Application records are typically retained for five (5) years to comply with financial and regulatory requirements. After this period, personal data is securely deleted or anonymised.

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience. For details, please see our Cookie Policy.

9. Contact Us

For any privacy-related queries or to exercise your rights:
📧 kempton.licences@gmail.com
📱 082 783 4657
📍 37B Mona Street, Glen Marais, Kempton Park

You may also contact the Information Regulator of South Africa if you believe your rights have been violated:
🌐 www.justice.gov.za/inforeg