Refund Policy

1. Overview

At Q4you Kempton Licences, we aim to provide a transparent and fair service. This policy explains when refunds apply, what is refundable, and how to request a refund.

There are two distinct components to every transaction: our professional service fee and government disbursements. These are treated differently for refund purposes.

2. Professional Service Fees

Our service fee covers the time, expertise, and administrative work involved in preparing and processing your application.

• Cancellation before processing begins: A full refund of the service fee will be issued, less any bank charges or transaction fees incurred.
• Cancellation after processing has commenced: Once we have started work on your application (e.g., reviewed documents, prepared submission, stood in a queue), a partial refund may apply at our discretion, reflecting work already completed. In most cases, up to 50% of the service fee may be retained.
• After successful completion: No refund is applicable once the service has been completed and documents have been collected or dispatched.

3. Government Disbursements — Non-Refundable

Government fees paid to municipalities, licensing departments, or the National Department of Transport on your behalf are non-refundable once submitted. These include:

• Licence renewal fees
• Penalty and late fees
• Registration and re-registration fees
• Change of ownership fees
• Any other government-prescribed charges

We have no control over these fees and cannot recover them from government departments once paid.

4. Incorrect Information Provided by Client

If an application is rejected, delayed, or requires resubmission due to incorrect, incomplete, or fraudulent information provided by the client, the client shall bear all resulting costs, including any additional government fees and our time to reprocess. No refund will be issued in these circumstances.

5. Errors on Our Part

If an error is made on our part that results in additional costs or a failed application, we will correct the error at no additional charge to you. Where our error has caused a quantifiable financial loss, we will work with you to find a fair resolution.

6. How to Request a Refund

To request a refund, please contact us with:

• Your full name and application reference number
• The reason for the refund request
• Your banking details for EFT refund (if applicable)

📧 kempton.licences@gmail.com
📱 WhatsApp 082 783 4657

7. Refund Timeframes

Approved refunds are processed within 5–7 business days via EFT. We do not issue cash refunds. Refunds are made to the original payment method or bank account provided by the client.

8. Consumer Protection Act

This policy is subject to the Consumer Protection Act 68 of 2008. Where there is a conflict between this policy and the CPA, the CPA shall prevail.